Patient Questions
Frequently Asked Questions
Answers about where Lavara Rx provides care, who fills prescriptions, and what to expect after you start.
Clinical Clarity
Clinical, Pharmacy & Billing Answers
Direct disclosures regarding our 50-state LocumTele clinician network and partner pharmacies.
Still have questions?
Our clinical support team is available Monday–Friday to assist with orders, billing, or pharmacy questions.
Contact Support →All 50 U.S. states are served by Lavara Rx through the LocumTele clinician network.
Prescriptions are filled by Rush Pharmacy, 1977 Alafaya Trail #1121, Oviedo, FL 32765. Phone (407) 542-0880. Fax (866) 913-8207 (rushpharmacy.com). Prescriptions are also filled by Epiq Scripts (epiqscripts.com).
Clinical care is provided through the LocumTele network (locumtele.org). The evaluating clinician is licensed in the state where you are located during your telehealth visit.
You submit a secure health history. A clinician in the LocumTele network who is licensed in your state then meets with you by live audio or video. A questionnaire alone does not result in a prescription. If treatment is appropriate, the clinician sends the prescription to Rush Pharmacy or Epiq Scripts.
After a clinician approves a prescription, the pharmacy prepares the order and ships it in discreet packaging. Most deliveries arrive within 2 to 4 business days. Temperature-sensitive medications ship with insulated cold-pack packaging.
Email support@lavararx.com or call (888) 287-4637 before the pharmacy ships if you need to cancel. A consultation fee is 100% refunded if a clinician finds you are not medically eligible before shipment. Under state and federal pharmacy law, prescription medication that has already been dispensed and shipped cannot be returned. Report any side effect to your clinician and to Rush Pharmacy at (407) 542-0880.
FDA-approved medicines are used when they meet the patient’s need. A compounded medicine is dispensed only when the prescriber documents a patient-specific clinical need that an approved product cannot meet. Compounded medications are prepared by state-licensed 503A compounding pharmacies using USP-grade ingredients, but compounded preparations themselves are not FDA-approved.